Cancellations with less than 24 hours' notice: You will still be charged for the lesson. Illnesses may be excused.
Reschedule requests with more than 24 hours' notice: Each student is allowed 1 cancellation per monthly bundle (with at least 24 hours' notice) which will be applied as a credit towards future classes if makeups are unable to be scheduled. If your instructor has to miss a lesson, they will make it up or KeysWithKids! will do our best to offer you a makeup lesson or a substitute during your regular lesson time. Please note that refunds are not available.