Cancellations with less than 24 hours' notice: You will still be charged for the lesson. Please note that if your child or someone in your household has a communicable illness, you will be required to cancel your child's lesson and will still have to pay for the class unless we receive 24 hours’ notice.
Reschedule requests with more than 24 hours' notice: Each student is allowed 1 cancellation per monthly bundle (with at least 24 hours' notice) which will be applied as a credit towards future classes if makeups are unable to be scheduled. If your instructor has to miss a lesson, they will make it up or KeysWithKids! will do our best to offer you a makeup lesson or a substitute during your regular lesson time. Please note that refunds are not available.
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